Privacy Policy

1. Introduction

Toronto Pallets is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our services.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email, phone, address)
• Company name and business details
• Billing and payment information
• Account credentials and preferences
• Communication preferences
• Information submitted through forms or customer support

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling orders
• Providing customer service and support
• Sending invoices and payment reminders
• Communicating about products, services, and promotions
• Improving our website and services
• Analyzing usage patterns and trends
• Preventing fraud and ensuring security
• Complying with legal obligations
• Managing our business operations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, delivery, email communication, and analytics.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Legal Requirements: We may disclose information to comply with legal obligations, enforce our terms, protect our rights, or respond to lawful requests from authorities.
• With Your Consent: We may share information for any other purpose with your consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings, but disabling certain cookies may limit website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL/TLS encryption for data transmission
• Restricted access to personal information
• Regular security assessments and updates
• Employee training on data protection
• Secure storage and backup systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.

Typical retention periods:

• Customer account information: Duration of business relationship plus 7 years
• Transaction records: 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Restriction: Request limitation on how we use your information
• Portability: Request transfer of your information in a structured format
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent for processing where consent was given

To exercise these rights, please contact us using the information provided below.

9. Marketing Communications

We may send you marketing emails about products, services, and promotions we think may interest you. You can opt out of marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly to update your preferences
• Adjusting your account settings (if applicable)

Even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our services after changes indicates acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Toronto Pallets
Email: [email protected]
Phone: (416) 555-0123
Address: Toronto, Ontario, Canada

We will respond to your inquiry within 30 days.